L7
Luqman 786

1 reviews | Active since Aug 2021

27 Oct 2022, 09:53

Cell C getmore247 ****

Cancelled getmore247 service in June at the beginning of the month, and was told that there is a 30-day notice period. I called again around the 27th of June to confirm that my subscription is being cancelled, and the agent confirmed the request has been put through. It now has been an additional 4 months that I have been charged. I want a full refund for every additional month charged.

Calling the call center is a waste of time as they say a manager will call you, but no one ever calls.

0
Replies (3)
Cell C
Cell C's reply27 Oct 2022, 11:41
Official
Hi Luqman

Did you try calling Getmore direct  *** to follow up on this matter?

^PN

Best regards,

L7
Luqman 786's update27 Oct 2022, 12:04
Reviewer Update
Yes, the last time I called, they said someone will call me back, but no one has called. This was over 2 weeks ago
Cell C
Cell C's reply27 Oct 2022, 14:13
Official
Were you provided with a reference number for the call or the case?

^MP 

Best regards,