Cell C Getmore Incompetence-Too many benefits i cannot access and my time wasted

<p>I am a Cell C Getmore plus member and I do my bit to keep my end of the deal by paying my subscription. On Sunday 18/12/2016 I purcahsed 2 movie tickets,popcorn and drinks on the Gemore website and received codes to be redemmed at Nu Metro cinema. I then went to Nu Metro Hyde Park, used the self service kiosk and the voucher numbers were not recognized. When i went to get assistance at the counter the codes were not recognized as well. Then I alled Getmore and spoke to the Supervisor Elsa Van Wyngaard who seemed to have no idea on how to resolve the query, after holding on for a long time she told me the that Hyde Park Nu Metro is prestige and they are not affiliated with them. My concern with the sms voucher is that there was no specification of which cinemas are on their panel. She advised they are affililiates with The Glen Nu Metro. The same error happened at the Glen Nu Metro. I raised it with her and she said she will call me back after speaking to them. She called an hour later after I left due to waiting too long and she said the vouchers will go through. So today I called Getmore for them to confirm with The Glen Nu Metro and spoke to Khosi Gwequdana and she told me that management is not available however she will send a mail to her supervisor Jasmyn Rodgers. So until then I have to wait till management is available. What a service. And yet they say"Too many benefits,too little time'' which I totally disagree with as I waited and my time got wasted on Sunday and today. What is the use of having benefits you cannot gain access to.</p>