Cell c getmore

Additional Money was deducted from my cell c cell phone contract without being notified, when I checked with cell c I was advised that I subscribed to cell c getmore, which is untrue I did receive phone calls on different occasions about the service but I refused on different occasions, cell c then suggested I call get more directly to query, I have called them spoke to deshni and their team leader tumelo still with no assistance, I was advised to wait 7 days for feedback on the recordings this was over a month ago, when I spoke to them the team leader (tumelo) confirmed they will get back to me and refund me he also confirmed that he is going to cancel the service which he sent an sms confirmation but still money is being deducted requested to speak to the team leader again today and the make me hold for over 20 minutes, by far the most horrible service they don't care I just want my refund and for getmore 247 to stop deducting money from my account