1 reviews | Active since Nov 2019
CELL C GET MORE *****
I receive a call from a call centre agent on the 22nd November 2019 offering me this get more package. I refuse NUMEROUS times even after he offers me a trial period I still refuse. 5 minutes after the call I get a sms saying Cell C get more has been successfully activated. I immediately call the call centre and am told I can cancel - for something I never agreed to ? (cancellation takes 7 business day and they will call you to confirm).
He also send a mail the QA team to listen to the recording of the call, which takes 7 - 14 business days for them to call me back.
Very poor service Cell C, how do you allow such ********** behaviour within your customer base. I have since called Cell C customer care who say they see the Get more package on my profile but cant help and will redirect me back to the call centre.
This whole situation is ********** and I'm interested to hear your plan of action after seeing multiple complaints from your customer with this Get More package.
Look forward to your fast reply on this matter.
Thank you for bringing this matter to our attention. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
The matter has been escalated to our Social Media support team. We will be in touch.
^NT
Best regards,
Thank you for bringing this matter to our attention. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
The matter has been escalated to our Social Media support team. We will be in touch.
^NT
Best regards,