JS
Jessica S
1 reviews | Active since Aug 2015
17 Nov 2015, 10:18
Cell C Get More - cancelled but still being billed
I cancelled my Cell C, Get More subscription back in August and they notified me of the 30 day period for cancellation. Everything was great, the customer service was fantastic and I thought it was all sorted. How naive of me.<br> <br> I have been billed every single month since I cancelled back in August, they even sent me a text saying that I hadn't been billed for August and that I would be debited twice this month to cover the cost.<br> <br> This is completely unacceptable and I feel taken advantage of. I'm not even looking to get refunded I just want them to cancel this stupid service and apologise for their mistake.
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Replies (1)Cell C's replyOfficial
17 Nov 2015, 10:27Hello JessicaOne,
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply17 Nov 2015, 10:27
Official
Hello JessicaOne,
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
