KM
Kele M

1 reviews | Active since Apr 2015

24 Nov 2015, 14:20

Cell C Get More cancellation

I cancelled my Get More Benefits on October 25th and was told by Palesa that consultant from cancellation department will call me. Indeed consultant called, her name was Bonisiwe/Bosisiwe. Her attitude was the worst ever. She didn't want to hear my reasons for cancellation, instead she told me about benefits that I know and didn't want to use them because I didn't want to be charged additional costs after cancellation. When I was trying to explain to her, she just didn't want to keep quiet, she was interjecting when I was speaking, she then spoke a language that I couldn't understand, I then hanged up the phone because there was communication barrier but she kept on calling and calling me. Yes I said I was free but i had only 10 minutes and thought why not take her call. That women called like 10 times, I had a meeting to prepare for and even when I was in that meeting, she called. I was at work and had not planned my day to be disturbed by Cell C Get More Cancellation Department consultant with such disturbing attitude. She was ********* and unprofessional.Next thing she's going to file bad report about me and she i want to follow up on the case, I'd be told otherwise.

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Replies (1)
Cell C
Cell C's reply24 Nov 2015, 15:24
Official
Hello KeleBrutus25,

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,