SD
Shannon D

1 reviews | Active since Jan 2018

14 Jan 2018, 18:38

Cell C Get More a massive ****

I signed up for Get More quite some time ago. I phoned Cell C in May 2017 to cancel this subscription. Which they said they will process. On Jan 5th 2018 I realised they are still charging me. I phoned them to cancel. Yet again. They said the reason it has not cancelled is that they have to phone me back to confirm cancelation. And they saud they phoned me back in May 2017 and allegedly 'I never answered'. They said they would do so the same day ie. Jan 5th.

4 days later they phone me, I answer. Music plays. It disconnects.

This 'phoning back to confirm' is clearly a dishonest tactic on your part to keep me locked into a subscription which I have repeatedly tried to cancel and do not want. Secondly, how can you insult my intelligence by saying I need to confirm cancelation of said subscription. I told you once. I told you twice. How many damn times must I tell you?! This is dishonesty and breach of contract and abuse. I demand my money be refunded in full as of first cancelation request (May 2017). In fact I think I cancelled earlier.

Please can a competent person get this nonsense off my account. This is most certainly a violation of the Consumer Protection Act.

0
Replies (2)
Cell C
Cell C's reply15 Jan 2018, 07:22
Official

We apologise for the frustrations experienced. Our team will be in contact to assist.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply15 Jan 2018, 12:51
Official

Theodorah confirmed that she is attending to your query with the aim of resolving the matter. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,