Cell C Get More

am extremely frustrated with Cell C regarding the GetMore subscription.

I requested cancellation of this subscription in October 2025 and was told it would be cancelled within 30 days. It is now February 2026, and the subscription is still active and being billed.

Since October, I have called Cell C and the GetMore call centre at least five times. Each time I was told the lines were busy or that I should call back another day. No one processed the cancellation, and no resolution was provided.

Because Cell C failed to cancel the subscription as promised, I eventually blocked the debit order and switched to manual EFT payments, as I no longer want this subscription. Now Cell C is threatening to suspend my services due to an outstanding balance that is purely related to the GetMore subscription I have been trying to cancel for months.

This is completely unacceptable. Customers should not be penalised for Cell C’s failure to process cancellations correctly and on time.

What I want resolved: Immediate cancellation of the GetMore subscription Reversal of all GetMore charges from October 2025 Confirmation that my Cell C services will not be suspended I hope this issue can finally be resolved urgently.