KT
Kagiso T

1 reviews | Active since Feb 2012

21 Jun 2016, 04:36

Cell C Get It forced on me

<p>I went to renew my Cell C contract on the 12th of February 2016 and the consultant who assisted me immediately logged a call to Cell C Get It to cancel the Get It feature on my contract. Call Ref NO. ********** 08. after a month, when i noticed that Get It was still on my contract and i was still paying for it, a called again to cancel. The call centre agent who assisted me told that my Get It feature was reactivated. By who? Nobody knows. From that time until now i have logged about 4 calls to Cell C Get It to cancel. The call centre agents keep telling that someone will call me to confirm the cancellation. But no one has called me and they are still debiting from account. Please Cell C, cancel that Get It feature from contract.</p>

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Replies (1)
Cell C
Cell C's reply21 Jun 2016, 05:16
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Be assured this will be sorted.

Regards

Cell C | PN