RS
Rashid S
1 reviews | Active since Mar 2009
03 Feb 2025, 14:10
Cell C Gateway took 1 hour to do sim swap
In an attempt to do a sim swap due to being ******, I visited the Gateway branch. I felt that the service was bad when it came to verifying transactions on my prepaid account. Not too worry- I will be telling all my friends and family about my 1 hour that I spent doing a sim swap.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
03 Feb 2025, 16:39Dear Rashid Shaik
We sincerely apologize for the experience you had at our Gateway branch. We understand how frustrating it can be when service doesn’t meet your expectations, especially when dealing with important matters like a SIM swap.We truly value your feedback, and we will be sure to share it with the relevant team to improve our processes moving forward.
If you would like further assistance with your SIM swap, kindly send us a private message with a new RICA serial number, the number in question and an alternative number. We will be glad to assist with a SIM swap.
Regards
Cell C | TM
We sincerely apologize for the experience you had at our Gateway branch. We understand how frustrating it can be when service doesn’t meet your expectations, especially when dealing with important matters like a SIM swap.We truly value your feedback, and we will be sure to share it with the relevant team to improve our processes moving forward.
If you would like further assistance with your SIM swap, kindly send us a private message with a new RICA serial number, the number in question and an alternative number. We will be glad to assist with a SIM swap.
Regards
Cell C | TM
Cell C's reply03 Feb 2025, 16:39
Official
Dear Rashid Shaik
We sincerely apologize for the experience you had at our Gateway branch. We understand how frustrating it can be when service doesn’t meet your expectations, especially when dealing with important matters like a SIM swap.We truly value your feedback, and we will be sure to share it with the relevant team to improve our processes moving forward.
If you would like further assistance with your SIM swap, kindly send us a private message with a new RICA serial number, the number in question and an alternative number. We will be glad to assist with a SIM swap.
Regards
Cell C | TM
We sincerely apologize for the experience you had at our Gateway branch. We understand how frustrating it can be when service doesn’t meet your expectations, especially when dealing with important matters like a SIM swap.We truly value your feedback, and we will be sure to share it with the relevant team to improve our processes moving forward.
If you would like further assistance with your SIM swap, kindly send us a private message with a new RICA serial number, the number in question and an alternative number. We will be glad to assist with a SIM swap.
Regards
Cell C | TM