Cell C galleria pathetic service

Your staff lack manners and etiquette. They are also very rude .They are poorly trained. They don't know how to do their jobs. So they make the customer feel like its their fault. If staff are not educated in fixing certain issues they should ask the manager for help.

However if the manager is not on site what is the backup plan?

Maybe make an appointment for the customer to come back when the manager will be there.

Instead of turning customers away and raising their voices at customers.

I visited the cell c store in Galleria about 6 times to sort out my sim card. Which was not getting data signal. I had a data bundle which I lost due to this. Cell C should be held responsible for this.

There are always people waiting. Staff are always in the back room.

The first time I came to your store was last year in December. An Indian guy assisted me. He is tall and large in size. I explained the situation to him and he immediately told me that there is a problem with my wifi router.

I was sent away. Then I had to come back with the charger.

Up and down so many visits.

Tamara assited and told me that I need to buy another sim card. Which I did buy. Cell C is liable for this cost as well. Again i lost another data bundle.

Up and down to your store. My time my effort. My petrol and paying for parking.

Your staff even told me to buy a new router. My router needs a software upgrade. I must go to Cornubia mall to the Huawei store. I would have had to pay for all this because your staff were to lazy and uninterested to help.

On the 26th of January two staff members were outside the store. They didn't greet us which doesn't bother me.

Their comments were disgusting and out of line. Please check your camera. I was with my staff member and her child.

My staff member also hear what was Said. Which was some thing like. "even thou they are customers they must still smile and greet us."

I mean seriously. I have been treated like dirt at the Cell C galleria store. My money was wasted due to *********** staff...who actually just don't care..This store clearly lacks leadership.

On the 26th Jan 2023 I was there for over an hour. Check your cameras. None of the staff wanted to help londeka. She even called the store manager 5 times as he was not present there. Lomdeka even told him this customer is waiting hear for very long.. The manager Adil was apparently at head office and was only coming back late to close up. Surely there should have been someone who could sort my sim card out besides him... A manager going to head office during peak time of a shops opening..

There should have been a second manager on duty to help.

When I started to make a fuss..Tamara told me..in a raised voiced Maam we trying to help you.. this after me being there for more than an hour... Pathetic Pathetic pathetic. Unless staff.... Rude staff.

Yesterday was the first time I saw staff at all 4 computers in the front. It was also the first time staff actually smiled and greeted me. It was also the first I saw the manager. Which as at back.

It is so pathetic and sad that a large retail brand doesn't even have a cell phone charger Or a spare cellphone to test a sim card in, Or a modem/ router.

The first time I was sent away was because the store didn't have a charger for my modem .I was told that you guys only have type C. I feel that if staff cared about their jobs they could have borrowed a charger to assist me.

Easy solution send the customer away. Your staff are arrogant. Not willing to listen to customers. The first time I came in I stated that the sim card was not working on my cellphone. My sim card should have been checked.

I left my sim card with londeka who gave it to the manager. Who sorted out the issue.

My sim card is working 100% on my cellphone and on my old router which staff said that I need to upgrade or buy buy another one.

Cell C please upgrade your staff...and reboot their minds.