KS
Kgabo S

1 reviews | Active since Apr 2015

17 Apr 2015, 20:02

Cell C ****en *********** top management

it's been over 7 months contacting Cell c regarding their network issue, they did however come to my place and told me that they will come and install a booster. After a while when I call them they tell me that they came to my place and didn't find me and when I asked them on why they don't answer. And now no one is willing to tell me a way forward and when I request to speak to management Muhammed since he promised to call me back to date he hasn't. I Had anot opportunity to speak to Thabo Mokoena whom sounded rude and *********** and dropped my calls making promises that he didn't keep.He doesn't want me to speak to Morne Devel and or the Cell C CO Jos? Dos Santos or someone in charge of customer care as a whole. I'm tired and ****en tired by this I hope this get to the desk of the Ceo, I really would like to have a word with him. I was also promised by Bonisiwe Ngina that I won't be charged for default charge fee of R70 for January but now they have charged it and my line has been suspended without my queries being resolved.SSipho May the escalation team leader also dropped my call telling me that it is his time to go home and promised to call me back To date he has not.c

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Replies (1)
Cell C
Cell C's reply18 Apr 2015, 07:22
Official
Hello Kgabo1234,

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn the above and certainly not the standard of service we want for our customers.

This will be addressed with the team managers to have this kind of behaviour rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN