Cell C FTTH Back Office Support/Service Team is dissapointing

CELL C - FIBRE SUPPORT --> UP TO ****

I asked Cell C for an upgrade on my Fibre line from 10Mbp's to 50Mbp's. Its been over a week and still my line is not upgraded after i was told it would take 2 business days. I've been phoning back ever since i got in contact with them while they NEVER contacted me back once providing me with at least an update on the ticket.

I spoke with more than 7 agents already all escalating my upgrade to their back office team which still has not upgraded my line.

I was told I'd get a call back after i spoke to all 7 agents and only 1 lady kept her word on this and actually phoned me back.

I can advise anyone wanting to open a contract with Cell C, think again. Their service is bad, they just can't provide excellent customer service.

With that said - I'm changing ISP's.