Cell C Frustration

Cell C has unfortunately become another large Corporate company, with a totally *********** technical division. As we were going to be away, I purchased R899 worth of their data, over 2 weeks ago, through their official website. The data was not loaded, so I enquired through their customer care section. My bank statement, clearly stated that the funds were paid into the Cell C account, but they couldn't trace them. Following 3 emails and 3 lengthy conversations with their consultants, nothing has been resolved. The only useful bit of information received was that I was to pass on their special email address to my bank, to start the process of a refund. In other words no data service was provided, as initially paid for, but I had to waste further time obtaining, signing and returning a credit card refund form to my bank. To date, I've still not received any data, nor refund from Cell C. I even visited one of their Cell C branches, where they asked me to provide my bank statement with PoP, which I did. This in turn was sent to their HO. However, I've just received another call from them requesting I send further PoP. Over R500 of Vodacom data was purchased whilst we were away, to keep going. This was purchased at a much higher rate, as much data was required to continue business, over the short time period away. We would like to be compensated for this. I have literally wasted many hours chasing up this matter, with still no result. My advice to anyone wanting to purchase data, or air time through their website, using a credit card, think very carefully before doing so. The chances of your funds getting lost in their system are very good.