DM
Dewald M

1 reviews | Active since Sept 2017

19 Sept 2017, 14:07

Cell C From Bad to Worst!

First I like Cell C, better and cheaper than most networks. But then just to be cut off in the middle of a conversation and realizes that my airtime is finished! I checked and could not understand. My balance shows more than 300 minutes available that I normally could use for landline and other mobile networks. I call the call center first they are so rude that they put the phone down in my ears before I even could do a security check. Then I phone a second time to find out its now that Cell C minutes is only now available between Cell C networks.

Now I could have been prepared if Cell C was sending me an SMS or email about the change since I am on a contract! That brings me to the question is that not contract breach?

Cell C you are now worse off than you were!!!!

0
Replies (3)
Cell C
Cell C's reply19 Sept 2017, 14:32
Official

Hi Dewald

We have requested one of our team members to look into this matter and assist. Apologies for the inconvenience caused.

Do expect communication.

Regards

Cell C | PN

DM
Dewald M's update19 Sept 2017, 15:21
Reviewer Update
I appreciated very much that Cell contact me and solve the issue. I was under the incorrect impression about purchased minutes and minutes received in my contract. Thank you very much for Maropeng who contacted me back explaining it in detail. He further ensures me that the matter will be taken care of so that call center operators will explain it more efficiently to the customer. Great Service Maropeng!
Cell C
Cell C's reply20 Sept 2017, 11:32
Official

Thumbs up to Maropeng for the great service!

Have a lovely day further.

Regards

Cell C | PN