NM
Nadine M

1 reviews | Active since May 2016

26 May 2016, 06:08

Cell C **********ly selling contracts they cant deliver on!!!

<p>Hi , I have had the unfortunate experince of dealing with Cell C direct for the past week and a half. I saw an online promotion for the S6 flat with a wireless charger, I then went into store and asked about it and was thold to call the service line to find out if the deal is still on as they had no knowledge of it, I then got a call to upgrade my cell contract and i asked abot this deal , i was told the deal is still on however the gold was not in stock they will call me back when there is stock, I then got a call back a few days later i upgraded then , they sent me an email confirmation of the wrong colour but with woreless charger, i rep**** to the email saying it was incorrect please correct it, the next day wrong color delivered with NO wireless charger, I sent this back called the service line spoke to a Paula who was very rude to me and was told she will place an order for gold with charger, next day the gold phone was delivered with NO charger, I called the same department again and asked to speak to a manager . Now Jenniffer says the deal was off for 3 weeks and they cannot give me the charger!!? And I then told her the story and asked her to review the recordings, I can also send through the email confirmation, today is a day later and still no call, I think they are delaying so i am forced to keep the phone if it goes over the 7 day period, please help someone or i will report you to the CPA for false advertising</p>

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Replies (1)
Cell C
Cell C's reply26 May 2016, 07:22
Official

You have come through to the correct platform for assistance and a resoluton will be provided. Apologies for the inconvenience caused.

One of our consultants will contact you and assist.

Regards

Cell C | PN