Cell C **********ly lists PAYING clients with credit bureau!

Cell C has been experiencing a nightmare of collecting debit orders since April/May 2021.

*They know they have the problem*

I make EFT payments ahead of the historical debit order dates. Proof is sent to the correct internal contact e-mails to allocate. It has all the correct reference numbers. It takes them longer than two months to allocate a payment. It is followed up with countless calls to the call centre with new reference numbers and promises it will be allocated immediately. NOTHING HAPPENS.

But where they are very efficient is to get credit control to threaten you with legal action and blacklisting.

Now I see on my credit score they have listed me as having missed two payments. I have not missed a payment at all.

Just got off the line with the call centre. They confirmed I have missed no payments at all. I asked how will they rectify this as they caused the issue. Shall they tell me that I have to send the proof of payment to the credit agency and raise a dispute with them? It is Cell C that made this mess, why must I fix it?

I asked to talk to a supervisor - got the typical response - he is in a meeting and will phone me back in 30 minutes. I waited 40 minutes before I submit this review. NO CALL YET!