VN
Verna N
1 reviews | Active since Jan 2021
31 Jan 2021, 12:53
CELL C **********LY ENTERING INTO NEW AGREEMENTS
Cell C is busy ******** people into 2year contracts but you can give 30 days notice I have phoned since December to cancel one of my accounts which they keep on sending me from pillar to post and keep on telling me they dont have record of my calls - THIS IS *****
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
31 Jan 2021, 15:08Good day Ms. Muller Nel
Thank you for the review.
We sincerely apologize for the service you have experienced from our Cancellations Department.
Our team will be in touch to help resolve your query.
^NZ
Thank you for the review.
We sincerely apologize for the service you have experienced from our Cancellations Department.
Our team will be in touch to help resolve your query.
^NZ
Cell C's reply31 Jan 2021, 15:08
Official
Good day Ms. Muller Nel
Thank you for the review.
We sincerely apologize for the service you have experienced from our Cancellations Department.
Our team will be in touch to help resolve your query.
^NZ
Thank you for the review.
We sincerely apologize for the service you have experienced from our Cancellations Department.
Our team will be in touch to help resolve your query.
^NZ
VN
Verna N's updateReviewer Update
31 Jan 2021, 15:57I do hope so - My numer is *** and the number is dispute is ***
VN
Verna N's update31 Jan 2021, 15:57
Reviewer Update
I do hope so - My numer is *** and the number is dispute is ***
VN
Verna N's updateReviewer Update
01 Feb 2021, 16:40I have had NO feedback once again from Cell C
VN
Verna N's update01 Feb 2021, 16:40
Reviewer Update
I have had NO feedback once again from Cell C
VN
Verna N's updateReviewer Update
02 Feb 2021, 07:48I have been in contact SINCE DECEMBER - thats NOT 24 working hours - now I get a mail: (Below)
I WANT TERMINATION CONFIRMATION - WE ADHERED TO YOUR 30 day cancellation policy - All of a sudden Cell C cannot track my requests via the APP - IS the app then useless?
You dont have access to my calls logged since DECEMBER??
I have 3 contracts with you - renewed all 3 and need to cancel one because that line is not going to be used - This is ridiculous
They CANNOT PHONE the number that I want o cancel as my daughter is in JAPAN - NO sms?? and NO contact with me the principal policy holder?
Dear Valued Customer, Thank you for contacting Cell C. Due to the current COVID-19 pandemic and national lockdown, we have taken various measures to reduce the risks to our staff, customers and providers. Even though we have made contingency plans to minimise disruptions to our service, this may cause delays in responding to your query/enquiry. One of our consultants will endeavour to contact you within 24-48 hrs. In the meantime, should you need to manage your bill limit, your WASP services, buy airtime, data and more, go to the Cell C Mobile App, or the Cell C Portal on www.cellc.co.za or dial *147# from your phone. For manual payment confirmation, please email your proof of payment to *** or fax ***. If your query is *****-related, please call ***. Thank you for your patience at this time and we apologise for any inconvenience this may cause. Kind regards,Cell C Customer Service
I WANT TERMINATION CONFIRMATION - WE ADHERED TO YOUR 30 day cancellation policy - All of a sudden Cell C cannot track my requests via the APP - IS the app then useless?
You dont have access to my calls logged since DECEMBER??
I have 3 contracts with you - renewed all 3 and need to cancel one because that line is not going to be used - This is ridiculous
They CANNOT PHONE the number that I want o cancel as my daughter is in JAPAN - NO sms?? and NO contact with me the principal policy holder?
Dear Valued Customer, Thank you for contacting Cell C. Due to the current COVID-19 pandemic and national lockdown, we have taken various measures to reduce the risks to our staff, customers and providers. Even though we have made contingency plans to minimise disruptions to our service, this may cause delays in responding to your query/enquiry. One of our consultants will endeavour to contact you within 24-48 hrs. In the meantime, should you need to manage your bill limit, your WASP services, buy airtime, data and more, go to the Cell C Mobile App, or the Cell C Portal on www.cellc.co.za or dial *147# from your phone. For manual payment confirmation, please email your proof of payment to *** or fax ***. If your query is *****-related, please call ***. Thank you for your patience at this time and we apologise for any inconvenience this may cause. Kind regards,Cell C Customer Service
VN
Verna N's update02 Feb 2021, 07:48
Reviewer Update
I have been in contact SINCE DECEMBER - thats NOT 24 working hours - now I get a mail: (Below)
I WANT TERMINATION CONFIRMATION - WE ADHERED TO YOUR 30 day cancellation policy - All of a sudden Cell C cannot track my requests via the APP - IS the app then useless?
You dont have access to my calls logged since DECEMBER??
I have 3 contracts with you - renewed all 3 and need to cancel one because that line is not going to be used - This is ridiculous
They CANNOT PHONE the number that I want o cancel as my daughter is in JAPAN - NO sms?? and NO contact with me the principal policy holder?
Dear Valued Customer, Thank you for contacting Cell C. Due to the current COVID-19 pandemic and national lockdown, we have taken various measures to reduce the risks to our staff, customers and providers. Even though we have made contingency plans to minimise disruptions to our service, this may cause delays in responding to your query/enquiry. One of our consultants will endeavour to contact you within 24-48 hrs. In the meantime, should you need to manage your bill limit, your WASP services, buy airtime, data and more, go to the Cell C Mobile App, or the Cell C Portal on www.cellc.co.za or dial *147# from your phone. For manual payment confirmation, please email your proof of payment to *** or fax ***. If your query is *****-related, please call ***. Thank you for your patience at this time and we apologise for any inconvenience this may cause. Kind regards,Cell C Customer Service
I WANT TERMINATION CONFIRMATION - WE ADHERED TO YOUR 30 day cancellation policy - All of a sudden Cell C cannot track my requests via the APP - IS the app then useless?
You dont have access to my calls logged since DECEMBER??
I have 3 contracts with you - renewed all 3 and need to cancel one because that line is not going to be used - This is ridiculous
They CANNOT PHONE the number that I want o cancel as my daughter is in JAPAN - NO sms?? and NO contact with me the principal policy holder?
Dear Valued Customer, Thank you for contacting Cell C. Due to the current COVID-19 pandemic and national lockdown, we have taken various measures to reduce the risks to our staff, customers and providers. Even though we have made contingency plans to minimise disruptions to our service, this may cause delays in responding to your query/enquiry. One of our consultants will endeavour to contact you within 24-48 hrs. In the meantime, should you need to manage your bill limit, your WASP services, buy airtime, data and more, go to the Cell C Mobile App, or the Cell C Portal on www.cellc.co.za or dial *147# from your phone. For manual payment confirmation, please email your proof of payment to *** or fax ***. If your query is *****-related, please call ***. Thank you for your patience at this time and we apologise for any inconvenience this may cause. Kind regards,Cell C Customer Service
VN
Verna N's updateReviewer Update
28 Feb 2021, 14:42WELL So Now Cell C cancelled apparently the account on the 2nd of February WITH ANOTHER DEBIT ORDER TAKEN
They gave me REF no *** and promised to backdate the cancellation as they Acknowledged to have received this cancellation on 11 DECEMBER - THIS IS REALLY PATHETICH - WHERE DO YOU GET ASSISTANCE IN THAT COMPANY
They gave me REF no *** and promised to backdate the cancellation as they Acknowledged to have received this cancellation on 11 DECEMBER - THIS IS REALLY PATHETICH - WHERE DO YOU GET ASSISTANCE IN THAT COMPANY
VN
Verna N's update28 Feb 2021, 14:42
Reviewer Update
WELL So Now Cell C cancelled apparently the account on the 2nd of February WITH ANOTHER DEBIT ORDER TAKEN
They gave me REF no *** and promised to backdate the cancellation as they Acknowledged to have received this cancellation on 11 DECEMBER - THIS IS REALLY PATHETICH - WHERE DO YOU GET ASSISTANCE IN THAT COMPANY
They gave me REF no *** and promised to backdate the cancellation as they Acknowledged to have received this cancellation on 11 DECEMBER - THIS IS REALLY PATHETICH - WHERE DO YOU GET ASSISTANCE IN THAT COMPANY
Cell C's replyOfficial
01 Mar 2021, 15:21Hi Verna
Please wait for your March invoice which will include your disconnection credit and refund.
The invoice will be available after the 7th.
^MM
Please wait for your March invoice which will include your disconnection credit and refund.
The invoice will be available after the 7th.
^MM
Cell C's reply01 Mar 2021, 15:21
Official
Hi Verna
Please wait for your March invoice which will include your disconnection credit and refund.
The invoice will be available after the 7th.
^MM
Please wait for your March invoice which will include your disconnection credit and refund.
The invoice will be available after the 7th.
^MM