CELL C **********LEY Over Billed and broken promises

<p>Good day,</p> <p>I have big issue with my current bill and I’m not getting any answers from your collections department. End of April I called your call centre as I was booked off sick for 2 months with no income and wanted to set up a payment plan I was advised that the debt did not return so my account was not yet in arrears and I should call back at a later stage in May my line was cut, I did not call back until June 9th and poke to Sifiso Xulu. He set up a payment plan over two month which would be R3979.31 split between end July and end August. I requested that I just wanted my normal subscription and not the recurring data as my bill would just climb and I would not be able to afford it, he advised me that I should call back and request this to be done. He also advised me that when your line is suspended the additional data is automatically cancelled and I would only be billed my normal subscription. I then emailed him on the on the 1st August to settle my outstanding balance and wanted the new amount, which he now claims is R4777.29 and he sent me my account statement and my additional data was never cancelled as he said it would be. I need answers to the following, why was it never cancelled and why should I pay for it and not be able to use it. I am fully aware that due to none payment my normal subscription data falls away. I also wanted to know by him why I was being charged an addition R500 as a cancellation fee, He has not responded to my emails again I tried calling and was on hold every time for 30 minutes just to be advised that he was not available. I would like to settle my account asap But I either want all my additional data loaded as well data that was already loaded if any when my line was soft locked or the amount due for my additional data removed as well as the cancellation fee removed as I did not cancel my contract.</p> <p>My details are as follows: ********** ********** 169</p>