CELL C ********** UPGRADE

Received a call from *** on 22-06-2022 regarding upgrade for my contract. All was read to me and I accepted. Was told delivery up to 14 days. Wow, today 23-06-2022 new mobile phone delivered and also a new sim card. Document reads I now have to do a sim port ! This was NEVER read or mentioned in the recorded conversation. If I knew this I would never agreed. I called Cell C, explained, got transferred to Retentions, they could not help me, transferred me to the delivery department and I got cut. I called the Marketing Company spoke to Neran, She couldn't tell me who helped me and what is happening. So here I am stuck. THIS IS ***** !!! My actual contract expires in July 2022, so better Cell C collects this unit as well as the sim and cancel the upgrade. And when my contract end I will cancel my contract and port my number to another service provider where people wont **** me into contracts such as these. Come fetch your so called upgrade A.S.A.P. I will report this to the authorities as well.