CELL C ********** UPGRADE AND NEW CONTRACTS

I am very much disappointed at Cell C's failure to resolve reported *****. I had a 2 year cell phone contract for a Samsung note 4 which I took in 2015 and paid off in 2017. When it ended I called to cancel the contract but that did not happen. I was then debited R75.00 for R100.00 airtime which I then never had a problem with. In January 2019, a ********** upgrade with a new line for a Samsung A9 and an iPhone was done in my name/account. I then received an sms congratulating me for the up new contracts. I then immediately contacted cell c customer care and indeed the agent confirmed that an upgrade and a new line was taken in my name at Gateway Store. They referred me to the manager of that store who then requested me to forward an affidavit and a copy of my ID which I promptly did. Numerous follow ups were done by me and only the upgrade got cancelled and the new line was not . I followed up and was told to do another affidavit for the new line which again I promptly did. I have since been debited and reversed the debit orders and my account got referred to new debt and a law firm for recollection which I desputed and my account was sent back to cell c. My phone was suspended and the ********** upgrade accrued areas and this month a debut order of R3, 378.42 went through and that is my bad experience with cell c. After complying with their process, 6 months back, the ********** upgrade is yet to be resolved and I'm the victim in all this.