Cell C ********** sales & deductions from my account

<p>In December I received a call from the Cell C Customer service who advised me that I was due for an upgrade on my tablet. I didn't need another phone so I opted for the 10gigs day and 10gigs nighttime wifi router instead which was supposed to come into effect on 1st January, 2017. This is all i requested. At the beginning of January, 2017 we plugged in the wifi router and there was 2 gigs available to use. Once the 2 gigs was up after 2 days, we could not use the router any longer and we unplugged it. I received a bill in February for R8367 which was automatically deducted from my account. I cannot understand how on earth anyone could use data to the value of that amount with a 10gig day and 10gig nighttime contract and when the router was not even plugged in and we only received 2gigs for January. I went into the store to find out what was going on and how they could deduct all this money from my account. I could not be helped there and was told to contact the customer care. i did this and was given a reference number and told it would take 2 working days for a consultant to come back to me. 2 weeks later still no call or email. I had to call again and only then received an email from the customer care service showing various websites which I supposedly went into during January. How on earth is this possible if the router was not even plugged into a socket of any sort. According to the customer service I had unlimited data???? How when I asked for 10gigs day and 10 gigs night. I requested a recording of the sales made in December and to date I have not received anything from Cell C. I am seeking legal advice for Cell C **********ly taking the sum of R8367 plus R568 out of my banking account. There seems to be something funny going on at their Company and I feel that somebody used data to the amount of R8367 on my number on what was supposed to be a capped router and I had to pay for it. I am not letting it stop here. I want my funds back from Cell C. I am most disgusted in them. I have never ever had a problem like this before. My tablet contract was perfect. I will never ever use Cell C again. They are a bunch of *****s..</p>