CELL C ********** DEBIT ORDERS THAT ARE NOT ATTENDED TO - CELL C DOES NOT CARE

I have had an upsetting experience with this service provider.

Early in February 2020, I received notifications on my cellphone (Vodacom) with OTP prompting authorisation on a contract that is being opened with Cell C.

Knowing that I had no intention in opening an account, I immediately called Cell C call centre to try and stop this process. I was however told that the system cannot identify my ID Number which I believed it was premature, I however, explained my situation to the consultant but was not assisted in putting measures to try and stop the success of the sale.

Seeing that my initial call was premature, I called in again to confirm if the contact application was successful but I was given the same story.

On 25/02/2020 my bank account was debit with R199.00. I called Cell C and I was told that there's no contract under my name yet they could not even trace the R199.00 debit order. I KNEW SOMETHING WAS FISHY AT THIS POINT. I SUSPECTED AN INSIDE JOB. I then reversed the R199.00 and hoped it was a "MISTAKE".

On 25/03/2020 a WHOPPING amount of R1413.19 was debited again from the account. Being very concerned, I called in at Cell C and enquired about this. Then SURPRISINGLY now there's an upgraded account on my name that I don't know about. I was advised to open a ***** Case and given the details of the process, which included an affidavit, and bank statement (which I was not very reluctant to do seeing that this company is ***** prone). The monies were reversed. I followed the ***** case procedure and lodged a complaint with *** which in my opinion is EQUALLY ***** as a CASE was opened to this day with this department.

Another debit was run again on 31/03/2020, being tired of moving FROM PILLAR TO POST I reversed the money. Then today 21/04/2020 I wake up to a very low balance in my account due to another debit from CELL C.

I called in again today 21/04/2020 to REALLY STOP THIS SITUATION and the CALL CENTRE AGENT LADY WAS NOT BOTHERED AND TOLD ME TO WAIT FOR THE FRAID DEPARTMENT.

DEAR CELL C MANAGEMENT, THIS IS UNCALLED FOR.

I HAVE A TODDLER THAT NEEDS NAPPIES AND MILK. I DON'T HAVE MONEY TO BUY THESE ESSENTIALS AS CELL C HAS TAKEN MONEY **********LY FROM MY ACCOUNT 3 TIME IN A ROW.

I AM ABSOLUTELY ANGRY WITH THIS SERVICE PROVIDER AND WILL NEVER DO BUSINESS WITH THEM!!!