Cell C - ********** Data depletion ****** (same as Vodacom did with their customers exposed by Cart Blanche on Dstv) leading to Incorrect billing

********** Data depletion ****** by Cell C (same as Vodacom did with their customers exposed by Cart Blanche on Dstv) leading to Incorrect billing Cell C keep on *****ing and depleting customers data accounts despite informing them thereof where they have total *********** staff to deal with matters such as incorrect billing and *****ing/depleting of customers/clients data. People must monitor their data continuously, then they will see that due to huge data packages Cell C is depleting clients data without their knowledge or consent. I have written to Cell C ********** on numerous & various occasions (in excess of over 10x) without them following up the matter at all or responding there to. ********** Data depletion ****** by Cell C (same as Vodacom did with their customers) Cell C keep on *****ing and depleting customers data accounts despite informing them thereof where they have total *********** staff to deal with matters such as incorrect billing and *****ing/depleting of customers/clients data. People must monitor their data continuously, then they will see that due to huge data packages Cell C is depleting clients data without their knowledge or consent. I have written to Cell C ********** on numerous & various occasions (in excess of over 10x) without them following up the matter at all or responding there to.

Sample of messages sent were as follow: -URGENT- Attention: CellC-Custsomer Services ********** ] Cell C - Head Office

Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch, Johannesburg

Re: DATA MISSING-****** BY CELLC - G Odendal SMARTDATA 80Gb Data deal with modem [SMARTDATA 20Gb contract(20 GB DATA+20GB Anytime data+40GB Nite data+Unlimited Wi-If Calling minutes+14Sims @ R499.00 p.m] ACCOUNT

Cell C Admin/Accounts ********** FYI - PLEASE ATTEND TO THE INCORRECT BILLING AND SERVICES SUPP**** TO BE RECTIFIED Refer to e-mails/correspondence below for ease of reference not yet attended to Please note that I have requested and complaint several times regarding the following with no feed-back, no follow-up and no rectification in the matter at hand:

Refer to previous e-mails & telephonic conversations Data being ******/removed from my account same as Vodacom did a few days ago from their customers (as reflected on the news channels). Data disappearing/vanishes/depleting from my account while CellC staff CAN NOT assist, can not inform and can not advice me where the data has gone, by whom the data was used, where the data was used and by whom the data was used, while I was not/if minimal on the network for the past 2 days (05/09/2017 & 06/09/2017) especially referring to the following dates specifically Previously in August 2017 : On 28/08/2017 @ 07h59pm (for 34min 20sec) on 140 a Query was logged regarding Data that was depleted from 11Gb to 3Gb where 8Gb were ******/depleted from my account and customer care/telephone operators on 140 can't explain or follow-up the request at all.(no Ref # supp**** for call at all or no sms for ref # received from customer care) Currently in September 2017: On 06/09/2017 @ 08h57pm (for 15min 17sec) on 140 a Query was logged regarding Data that was depleted from 05/09/2017 @ 08h46am reflecting 16'865.55MB Promotional data available while 05/09/2017 @ 19h26pm reflects 6'698.16MB Promotional Data available, resulting in 10'000MB (10Gb) disappearing from my account with customer care consultants/telephone operators advising me that they cant trace the usage until invoice has been produced, which seems to be very strange as any all other network (Vodacom, Telkom etc.) can follow up such plain requests.(Ref # ********** ********** 1 supp**** by Edward during the telephonic conversation, while sms received on 06/09/2017 @ 09h01pm from CellC reflected Ref # ********** 138) Also refer to account of incorrect billing based on above Data went missing during September 2017 as well i.e. "[14Gb Data missing(14'034.20Gb) between 5-10 Sep'2017]" & "[11Gb Data missing(11'328.69Gb) between 17-19 Sep'2017]" & "[3Gb Data missing(3'410.94Gb) between 19-19 Sep'2017]" = Total data missing/depletion by CellC = 28Gb in a 8 day period while I have NEVER used even 10Gb in a whole month (30day period) EVER Written correspondence were sent "e-Mail to CellC regarding data missing on "Date: 2017-09-06 09:21:40 PM" & "Date: 2017-09-13 12:40:11 PM"]" - see below On 27/09/21017 @ 18:39PM (for 35min 16sec) contacted CellC on 140 and spoke to customer care consultant re "missing data ******/depletion" by CellC to be rectified in order to effect payment accordingly for services per contract but can not pay for services not rendered (i.e. data ******/depleted by CellC) - see attached How do you expect customers to pay for service where data has disappeared/being ****** from their accounts and customer care on 140 not being able to follow-up such a request on-line and immediately same as other cell phone operators being able to do at the customers request over the phone immediately and CellC Clients have to suffer and be out of pocket regarding services not received where data has been deducted/****** from their account with the query only be able to be attended to a month later when the invoice has been processed. Contact me on ********** 553 / ********** 484 and ********** Regards G(ert) Odendal (CellC Subscriber - Valued customer)