CELL C ********** CONTRACTS ?

Item: Cell C
Rating: 1
Author: Ammaarah J

We just received an email requesting a signature on an activation. An account was opened yesterday on my mother’s name, using my banking details. Neither of us have lost any form of identification and they don’t even have the right physical address. Cell C Contract Division refuses to help me because I’m NOT THE FREAKING ACCOUNT HOLDER BUT WHEN THE TIME COMES THEY’RE MOST DEFINITELY PLANNING ON TAKING THEIR DAMN MONEY OUT OF MY ACCOUNT!!!! Then they don’t give a **** about who the account holder is.

My mother is unable to contact them at this time for various reasons and THEY REFUSE TO F***ING HELP ME. Lord, have mercy.

One thing I would like to know is, who the hell opened this account? And I don’t mean the chancer who thought they could get away with it, I mean the idiot consultant that doesn’t check freaking identification before adding **** to someone’s name. That asshole should be FIRED. And Cell C needs to learn to train their damn staff properly.

If this matter is not resolved timeously and I end up having money taken off my account on the 30th, I will take legal action.

Helpful (0)

Replies (3)

Cell C's replyOfficial

21 Aug 2018, 07:53

Thank you for letting us know. We are against any form of ******* activity as such we will investigate the matter and contact you with feedback.

Regards
Cell C | DA

Cell C's reply21 Aug 2018, 07:53

Official

Thank you for letting us know. We are against any form of ******* activity as such we will investigate the matter and contact you with feedback.

Regards
Cell C | DA

Ammaarah J's updateReviewer Update

21 Aug 2018, 12:49

This is NOT good enough. Your social media department phones to tell me I must go make an affidavit at the police station? Why should we be inconvenienced because your people can’t be bothered to do their jobs properly? We DID NOT authorize this contract and if it goes through then CELL C is the responsible party and should go do the work to sort it out. FIX IT!!! Your team *****ed up. Not me. Not my mother. CELL C. So fix it.

Ammaarah J's update21 Aug 2018, 12:49

Reviewer Update

Cell C's replyOfficial

23 Aug 2018, 09:55

Good morning Ammaarah

As part of the process of handling such cases, an affidavit is required and will assist in resolving this matter. We do apologize for the poor service.

Kindly cooperate with the consultant and be assured that this matter will be sorted. Please email the required documents to ***.

Regards

Cell C | PN

Cell C's reply23 Aug 2018, 09:55