SS
Simphiwe S

1 reviews | Active since Jul 2015

04 Jul 2017, 09:01

[Cell C] ********** Contract Taken Under My Name

<p>I'm experiencing bad service with Cell C. A fradulent contract I was taken under my name without any autorization from my side (Agreement Number: ********** ********** 647639). I reported this with cell c and they asked to get and affidavit from the police station, I then submitted the affidavit together with my ID at a cell c store and the documents were emailed to the ***** department. It's been more than 5 weeks now and the isssue hasn't been resolved. Cell C keeps on debiting money from my account for this fradulent contract and I always have to reverse the debit, it is such an inconvininence. And the keep suspending my other line which I pay separately after I reversed the debit. </p> <p>I suspect the cell c employees sells/gives people the information to open such accounts because at the cell c store they told me the contract was taken at Jet Stores. How else would someone get hold of the information and pass the security checks that we are always made to go through when we call the customer care?</p>

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Replies (3)
Cell C
Cell C's reply04 Jul 2017, 09:10
Official

Hi Simphiwe

We will investigate this matter and assist accordingly. Do expect communication.

Be assured this will be sorted.

Regards

Cell C | PN

SS
Simphiwe S's update10 Jul 2017, 11:18
Reviewer Update

My issue has been resolve.
I spoke to a Cell C consultand named Maropeng Motana and he was very helpful in resolving the issue. The credit from the fradulent accout has been settled and the number is now cancelled.

Cell C
Cell C's reply10 Jul 2017, 11:56
Official

Thank you for providing us with feedback and we are happy with the way Maropeng assisted you

Have a lovely day further.

Regards

Cell C | PN