NH
Nigel H

1 reviews | Active since Mar 2009

04 Sept 2015, 08:28

Cell C ********** Charges

Hello<br> My contract ***) ended in May 2015 and I informed Cell C that I would like to keep my number and continue with them on a R30 per month top-up contract. Since then, they have on their own accord, continue to charge me for 300 megabytes per month for an extra R100+ per month. I have never instructed them to do this and informed them about this and asked them that they refund and discontinue this ********** practice. I have also asked them for 4 months in succession to send me my account statements to my email address and every month I do not get them. I unfortunately have 5 contracts with Cell C and was they reach their termination dates (1 in November and 1 in December 2015) I will not be continuing with them any longer. I would be grateful if they could attend to this and rectify these errors immediately. It appears that the Cellular industry is probably the worst industry for consumers to deal with. How sad!

0
Replies (1)
Cell C
Cell C's reply04 Sept 2015, 08:36
Official
Hello moby****,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN