JL
Jan L
1 reviews | Active since Sept 2020
02 Feb 2021, 09:53
CELL C - ********** actions with Debit Orders against my bank account
I had a Mobile Data contract with Cell C which was due to expire on 31 August 2020. I cancelled the contract as per the Agreement before the end of July 2020 ( more than 1 calendar month notice) and confirmed this with Cell C. Since 1 September 2020, Cell C now continues with a new and more expensive contract & billing against my bank account via Debit Order each month. I have written to them many times, phoned them many times and advised them that I DO NOT want a new and more expensive contract, but they just ignore me... They refuse to listen and I am now at my wits end... Stay away from signing any mobile phone/data contracts with CELL C - it will just bring you problems
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Replies (3)
Cell C's replyOfficial
02 Feb 2021, 10:16Hi Jan
Thank you for reaching out to us.
We have received your query and it has been escalated to our Support Team for assistance. One of the consultants will contact you.
^MM
Thank you for reaching out to us.
We have received your query and it has been escalated to our Support Team for assistance. One of the consultants will contact you.
^MM
Cell C's reply02 Feb 2021, 10:16
Official
Hi Jan
Thank you for reaching out to us.
We have received your query and it has been escalated to our Support Team for assistance. One of the consultants will contact you.
^MM
Thank you for reaching out to us.
We have received your query and it has been escalated to our Support Team for assistance. One of the consultants will contact you.
^MM
JL
Jan L's updateReviewer Update
02 Feb 2021, 10:24I won't hold my breath about any action from your Customer Service department - they are best at - just ignoring customer complaints.... looks like my lawyers and our CGSO ombud will have to resolve this
JL
Jan L's update02 Feb 2021, 10:24
Reviewer Update
I won't hold my breath about any action from your Customer Service department - they are best at - just ignoring customer complaints.... looks like my lawyers and our CGSO ombud will have to resolve this
Cell C's replyOfficial
02 Feb 2021, 11:06Good day Jan Lotz
Thank you for contacting Cell C.
We can assure you that our team will make contact with you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We can assure you that our team will make contact with you to provide assistance.
Regards
^MP
Cell C's reply02 Feb 2021, 11:06
Official
Good day Jan Lotz
Thank you for contacting Cell C.
We can assure you that our team will make contact with you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We can assure you that our team will make contact with you to provide assistance.
Regards
^MP