MW
MG W

1 reviews | Active since Dec 2018

17 Dec 2018, 21:11

Cell C *****ulant Port to MTN

For the second time this year Cell C has ported my number to MTN. Same as before, started at 17h22 and the porting was complete by 18h09. No option to cancel in the SMS etc. To resolve, this will require a visit to Cell C shop who again will deny all wrong doing. In the same breath, MTN will claim that to investigate who triggered the port a ******** case must be opened at the Police Station. Eventually after reclaiming my number, Cell C will as before, not reimburse the lost prepaid airtime as they will state that they did no request the port. And again neither party will even begin to question how RICA fits into this whole matter.

Unbelievable lack of ownership of the problem.

0
Replies (2)
Cell C
Cell C's reply18 Dec 2018, 08:35
Official
Good morning Michael

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist. 

Do expect communication. 

Regards       
Cell C | PN 





Cell C
Cell C's reply18 Dec 2018, 12:10
Official
Lungile has been in contact with you to assist and provide feedback regarding this matter.
 
Regards Cell C | PN