CELL C - *****uant contracts and absolutely NO after service

I bought a Huawei P9 cell phone on a two year contract with Cell C. This contract included 2 screen replacements or 2 phone fixes or 1 of each for the duration of the contract. Exactly 2 days after the first year of the contract expired I dropped my phone, it hit a tiny stone on the corner of the screen and the screen cracked.

No problem - off I went to Cell C to have it fixed. After waiting 15 minutes to be served I was informed to take it directly to Huawei in Melrose Arch or WefixIt in Northgate. Since Melrose Arch is WAY out of my normal daily commute it took me a couple of weeks until I could get to them. They proceeded to inform me that they only pay for the 1st year of the contract and Cell C is responsible for the 2nd year. That I have to return to Cell C who will then SEND my phone to them, and it will take 21 days to have it fixed. The gentleman at Huawei was extremely helpful and charming, showed me exactly how to back-up my phone and printed out a document to give to Cell C. I returned to Cell C the next weekend - patiently waited my turn again - explained to them what happened. The shop assistant said she does not understand what I am saying and she will phone head office to find out what to do. She took all my details and promised to phone me back with an answer. I decided to go to WeFixIt and ask them what the procedure is while I wait for the return call. The gentleman there informed me that I only have to hand in the phone and they contact Cell C, get authorisation and can fix it within 7 days. Off I went to buy a bigger memory card, did the full back-up of my phone onto both my computer and the memory card. Went back to WeFixIt the next weekend and when I wanted to hand in the phone, they told me I have to pay for the screen and then fight it out with Cell C. Back to Cell C I went and after standing waiting to be served for 10 minutes decided to walk away. It is now two weeks later. I still have not had a phone call from Cell C. Their staff in the branches still do not know what to do with my phone, my phone is still cracked and heats up, lose battery power and have terrible internet connection. I do not have a small contract with Cell C, but apparently after they have sold you the phone and contract, they do not care what happens to you thereafter.