Cell C **********!

I have been with Cell C for many years. This year in July/August they sold me 3 data Connecta contracts. We were still living on a farm near East London and found that these Connecta packages were not working in the area. After we phoned Cell C to ask why these sims are not working it was established that there is no connectivity for these specific packages on the farm. I requested that they must cancel these contracts as it was worth nothing to me - we could not use the data at all. They then said they will send someone out to check if it is indeed not working in the area and if they found it is not, they will request to cancel these contracts. This never happened and they kept on deducting money from my account. One of these packages I didn't even receive the sim but they are still deducting money for it.

After numerous calls and emails to Cell C this is still not resolved and they are deducting money from my account even after I stopped the debit order last month. I can not keep on paying for services that were not delivered and they just keep on deducting money from my account. After numerous phone calls and emails this is still not resolved! Their incompetence does not amaze me anymore. If they do not pay me my money back and stop deducting money from my account for services that did not work from the start I will take them to court. I had it with Cell C and will not renew my long standing contract with them early next year if this is not resolved ASAP! Below is only one of the case number I lodged with them in the beginning. Still not resolved!

CASE NUMBER: ***

Fri, Aug 5, 3:34 PM

to customerservice

Good day

Trust you are well.

In July I lodged a complaint that Data packages were sold to me on Connecta that I told the agent it is not working in my area as we live on a farm. We requested that the 3 numbers must be cancelled and were supposed to get feedback but till today nothing.

Now I see that you actually dedicated monies for these data sims that does not work and that we did not use.

Can you urgently look into the above case number, cancel those Connecta contracts, get back to me and refund me please.

Your assistance will be appreciated.