1 reviews | Active since May 2017

11 May 2017, 13:02

Cell C - **********

<p>My phone was ****** on the 12th of April. I reported it within an hour. Cell C assured me that the sim card was blocked and both the imey numbers of the phone (dual sim). I only got a new sim card and phone on the 24th of April. I did a sim swap on the 24th as well. Then I received the month's account with a bunch of transactions between the 16th and 22nd of April....my account should not allow that either - it is not a top up account.</p>

0
Replies (6)
Cell C
Cell C's reply11 May 2017, 13:26
Official

Hi Danie

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

's update06 Jun 2017, 15:43
Reviewer Update

Thank you Cell C. Received my new statement today - all ******* costs was reversed.

Cell C
Cell C's reply07 Jun 2017, 09:35
Official

Thank you for providing us with feedback, we are glad to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply07 Jun 2017, 09:35
Official

Thank you for providing us with feedback, we are glad to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN

Best regards,

's update07 Aug 2017, 07:52
Reviewer Update

*****, *****, *****!!!!!!!!!
CELLC IS TRYING TO **********LY CHARGE ME AGAIN FOR THE DATA USAGE IN THE TIME THAT MY PHON WAS ****** IN APRIL!!!!!!!!!!!!!!!!!!I'

It seems that CellC thinks I have forgotten about it and tries to sneak the ********** transactions back onto my bill for this month - R300 extra. Probably did not think I'll go back and scruitinize the bill. People be warned!!! If you don't check, they will take a chance - they are definately not to be trusted!!!! EVER!!!!

Cell C
Cell C's reply07 Aug 2017, 10:47
Official

Good morning Danie

We'll look into this and assist. Be assured this will be sorted.

Regards

Cell C | PN

Best regards,