Cell C *****s its own Customers

<p> I Have been a Cell C customer since I received my first phone almost 15years i have heard stories of how cell c, de*****s and mistreats its Pre-paid customers we i have been victim to cell c's customer support for this company that has de*****ed me more than 3 times by this ****** company that does no care for me after giving them my hard earned cash for 15years of my life,</p> <p> </p> <p>i called on the 10/05/2016 at 04:41pm thinking i will get assistance from my service provider after i loaded R150 for my new job that requires me to be on line 24hours a day, as my R150 that was meant to be changed to data disappeared into thin air i called and spoke to a agent who knew nothing of what they were doing who could explain where my money had gone, so i requested to speak to someone who can help me team leader Ashley Raman ducked and avoided helping eventually promising to call me the next day. Which he didn’t because I don’t matter to cell C. called the next day to speak to the team leader only to speak to Thulisile Mabunda who was very rude after 68min waiting she transferred me to team leader Ncebo Gwala who still didn’t understand what was going on. i was taken from pillar to post with no valid explanation but to no longer load airtime on my phone and to wait for the investigation to be complete.</p> <p>i waited 3 days with not being able to get income awaiting the investigation but no one bothered to call, my lively hood was on the line because of the incompetence of the Cell C customer service and those that need to help us so i stood up so i am able to put food on my table went to the customer contact centre in Protea glen mall. where i was attended by branch personnel with my devices and cell c sim ,who also didn’t understand as I loaded another R150 and that also disappeared so they advised me to get another Sim-card which i did we loaded R39 BB10 data option. Which almost worked but didn’t work on my ****le but only on my smartphone. Waited till those were used up so there was no confusion then loaded R200 which also disappeared and still no one can explain it. when i advised i still have a pending investigation with my other sim the apparent team leader Team leader Nompilo Ncube who was so rude to me advised me I only had R108 left on my account and can’t buy data and i should log on to the internet to confirm it which felt like daggers through my heart this is my bread and butter taken of the table and being mocked by a company i give my all to for help they de***** me then spit in my face because I am just a prepaid customer.</p> <p>This ***** must be stopped customers must see where there money is going the CPA confirms this and cell c ********** don’t even know how my airtime disappeared. Who do i call when Kabelo and Andile (agents) don’t know who the team leader is and can’t help me, where do i go when investigations have no response even after the 24hours pass? I still have not made my lively hood and lost R500 through cell c, it may be noting to you but it is 37 loafs of bread my family needs for a daily meal.</p>