Cell C ***** - Pathetic Service

I was debited 2 times for amounts I was not aware.When i called Cell C regarding this I was told that they will get back to me regarding this and have not heard any update on this. I reversed the transactions on my side in the meantime - thankfully so as i had no help from Cell C.

Further to the above I received my bill on 08.09.2020 with an additional 2 contracts loaded onto my profile which I was not aware of. I tried multiple times to get hold of someone at cell c for assistance with no luck. I have been transferred from 1 department to another and from 1 person to another without any help. I was also told that there is only 1 supervisor that can assist me and he is busy. I was told the supervisor will call me back and this has not happen.

I was told by 1 of the cell c customer service staff that these contracts were open at a Cell C store, I have not been to any cell C store in a long time.

I went from customer service to retentions to ***** among many other people and still no help. All this was between 10am and 11:15am on Tuesday 08 September 2020.

I have tried my best to have this addressed with Cell C to no avail