1 reviews | Active since May 2017
Cell C ***** on my account
<p>At the end of October 2016 my account increased from R155 a month to R 1000-00 a month. I went to Cell C's branch in Centurion Mall and they discovered that somebody at Cell C head office (Midrand) has authorized a extra phone (Iphone 6) on my account. I had to go to the police station and sign a affidavit that I have not authorised this. Which I did.</p> <p>I went back to the branch and they submitted the paper work to Cell C headoffice - Reference number ********** 339 was issued- Suggestion was made by the branch manager that no further payments to be made untill ***** issue gets resolved.</p> <p>I stopped the debit note at my bank.</p> <p>Cell C still tried to put through the amount by changing amounts ect every month since then. Some months even twice.</p> <p>I didcovered last week that Cell C have now gone and blacklisted me.</p> <p>I phoned customer services the 17th of May and they acknowledge that the complaint has been lodged, as per the reference number and they will be replying via e-mail, as per my request, regarding the solution.</p> <p>On the 18th still nobody has send me any e-mailI and the lady Thamini said that a Misses Maloy at the legal department is busy with my case and she will contact me via e-mail.</p> <p>To date nothing happened.</p> <p>Today I phoned 084 140 again and was forwarded to their legal department( ********** 200), I have been holding on for two hours, nobody answers the phone.</p> <p>Please revert back to me as soon as possible.</p>
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning
Still no feedback from Cell C even after a follow-up phone call on the 22nd of May promissing to have every thing resolved.
It is already the 24th again.
What is my next step this is realy the worts service I have ever experienced
Good morning
Still no feedback from Cell C even after a follow-up phone call on the 22nd of May promissing to have every thing resolved.
It is already the 24th again.
What is my next step this is realy the worts service I have ever experienced
Skhumbuzo confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
Skhumbuzo confirmed that he has contacted you and provided interim feedback.
Regards
Cell C | PN
After the following E-mail (no 1)- see below was send to me on the 24th of May 2017 explaining that CELL C did upgrade my number *****uently, Cell C still took money from me - R 5000 & R 1541.13 on the 25th of May 2017.
I contacted Mr Skhumbuzo via-mail complaining and he explained they where to late to stop the debit order and I must just do a bank reversal (costs for me again)
Yes there is more...... This morning anotherR 7479.52 was taken from my account again!!!!!
See my e-mail to Mr Skhumbuzo again - no 3 below, requesting that somebody at CELL C resolve this.
Yes again great service nobody has contacted me till this time.
I realy don't know what to do anymore, who can help me at this so-called company?!?!?!?
1)Dear Mr. Raath
Thank you for taking my call.
As per our communication earlier , your Cell C number ********** 033 was upgrade **********ly and necessary credits will be passed .
We have also sent a request for an update with all the major credit bureau .
Your line with Cell C will remain active up until you decide to either cancel or upgrade.
Should you require any assistance , do not hesitate to contact me.
2)Thank you for posting to us .
Please note that we send a mag tape 5 days prior to the next debit order , so we couldn’t stop that debit order.
Kindly reverse debit order .
Many Thanks
Regards
Skhumbuzo Ndhlovu
Social Media Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
Sent: 25 May 2017 08:19 AM
To: Skhumbuzo Ndhlovu
Subject: RE:
Hi Skhumbuzo
So you just blatantly laid yesterday when you said everything were sorted.
CELL C again has put R 5000 and then R1541.13 through on my bank account this morning.
What do I need to do to get you to tell the truth and sort out this?????
3)
Mr Ndhlovu
So you are just lying again!!!
Must I go the legal way to sort out this nonsense with Cell C or are you going to resolve the matter??????????????
Again you Cell C has taken R 7479.52 from me.
Can you please by today noon e-mail me with the resolve, like you have promised on the 24th of May 2017?
Or please get somebody to contact me that can resolve this nonsense.
Regards
Rudolph Raath
After the following E-mail (no 1)- see below was send to me on the 24th of May 2017 explaining that CELL C did upgrade my number *****uently, Cell C still took money from me - R 5000 & R 1541.13 on the 25th of May 2017.
I contacted Mr Skhumbuzo via-mail complaining and he explained they where to late to stop the debit order and I must just do a bank reversal (costs for me again)
Yes there is more...... This morning anotherR 7479.52 was taken from my account again!!!!!
See my e-mail to Mr Skhumbuzo again - no 3 below, requesting that somebody at CELL C resolve this.
Yes again great service nobody has contacted me till this time.
I realy don't know what to do anymore, who can help me at this so-called company?!?!?!?
1)Dear Mr. Raath
Thank you for taking my call.
As per our communication earlier , your Cell C number ********** 033 was upgrade **********ly and necessary credits will be passed .
We have also sent a request for an update with all the major credit bureau .
Your line with Cell C will remain active up until you decide to either cancel or upgrade.
Should you require any assistance , do not hesitate to contact me.
2)Thank you for posting to us .
Please note that we send a mag tape 5 days prior to the next debit order , so we couldn’t stop that debit order.
Kindly reverse debit order .
Many Thanks
Regards
Skhumbuzo Ndhlovu
Social Media Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
Sent: 25 May 2017 08:19 AM
To: Skhumbuzo Ndhlovu
Subject: RE:
Hi Skhumbuzo
So you just blatantly laid yesterday when you said everything were sorted.
CELL C again has put R 5000 and then R1541.13 through on my bank account this morning.
What do I need to do to get you to tell the truth and sort out this?????
3)
Mr Ndhlovu
So you are just lying again!!!
Must I go the legal way to sort out this nonsense with Cell C or are you going to resolve the matter??????????????
Again you Cell C has taken R 7479.52 from me.
Can you please by today noon e-mail me with the resolve, like you have promised on the 24th of May 2017?
Or please get somebody to contact me that can resolve this nonsense.
Regards
Rudolph Raath