cell c *****- Not happy!!!!

<p>On the 6th May 2016 I was on a business trip. I had to switch my phone off as I was on board a plane, When I landed and switched my phone on, I had noticed a error message Sim not provisioned:2. I didn't have time to follow up and thought it was a network problem. On the 7th I called cell c exclusive desk cause the error message didn't go away. (exclusive desk might I add, they should be giving us the correct information cause I am paying you R1300 a month for my business contract, they should know what they talking about???) the guy couldn't care less and told me try my sim in a different phone. On the 8th i took my Gf phone and it still gave me the same error. I then contacted their customers services once again and only to be told that a sim swop was done at a store on the 6th whiles I was I traveling. How could you allow that?? Don't you verify Rica documents?? All my bank accounts are linked to this number??? Had the guy told me this the first time I called,I could of suspended my line.The lady on the phone told me to go &nbsp;into a store and do a sim swop to fix the problem!!! This isn't my flaut!!!! Why should I go to the store???If money is missing of my bank account, Then what?? My email account is linked to this account?? For once can you not take responsibility Cellc???? Don't you Rica verify???&nbsp;</p>