1 reviews | Active since Apr 2017

04 Apr 2017, 15:44

Cell c ***** mystery

<p>I got extremely bad service from Cell C as I took two contracts with them at Carletonville mall. The following day I was advised to roam to Vodacom due to bad internet, I did it but I am still struggling with internet everytime when I am where I reside. As I called cust care I was told that my info was not correct and I have 4 contracts with them. I wanted to terminate my contracts they said I'm gonna have to pay. They haven't helped me untile today. They are debiting alot of money in my bank account. They don't want me to see the manager. They haven't tried to give me a call as they know that I have a ***** case with them. I don't want anything to do with Cell C anymore as they have captured the deal, closed it now they don't care about how I feel. I want to cancel the whole deal. I want to know who is the guilty party and what action is going to be taken against them.</p>

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Replies (3)
Cell C
Cell C's reply04 Apr 2017, 16:02
Official

The above has been noted and we apologise for the inconvenience. This is certainly not the level of service we want for our customers.

An efficient team member will be in touch to discuss the above in further detail and render the required assistance.

Regards
Cell C | PN

Cell C
Cell C's reply05 Apr 2017, 10:13
Official

Please be advised that Danielle has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN

Cell C
Cell C's reply11 Apr 2017, 11:43
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN