1 reviews | Active since May 2017

07 Aug 2017, 08:22

Cell C - *****, *****, *****!!!!!!!!!

<p>CELLC IS TRYING TO **********LY CHARGE ME AGAIN FOR THE DATA USAGE IN THE TIME THAT MY PHONE WAS ****** IN APRIL!!!!!!!!!!!!!!!!!!I'</p> <p> </p> <p>It seems that CellC thinks I have forgotten about it and tries to sneak the ********** transactions back onto my bill for this month - R300 extra. Probably did not think I'll go back and scruitinize the bill. People be warned!!! If you don't check, they will take a chance - they are definately not to be trusted!!!! EVER!!!! -----August 7th</p> <p> </p> <p>Thank you Cell C. Received my new statement today - all ******* costs was reversed.-----June 6th</p> <p> </p> <p>Official business reply:</p> <p>Thank you for providing us with feedback, we are glad to hear that you have been assisted.</p> <p>Have a lovely day further.</p> <p>Regards</p> <p>Cell C | PN --------June 7th</p> <p>Hi Danie</p> <p>One of our team members will follow up on this matter and advise on a way forward. Do expect communication.</p> <p>We apologize for the inconvenience caused.</p> <p>Regards<br /> Cell C | PN -----May 11th</p> <p> </p> <p>Cell C - **********</p> <p>My phone was ****** on the 12th of April. I reported it within an hour. Cell C assured me that the sim card was blocked and both the imey numbers of the phone (dual sim). I only got a new sim card and phone on the 24th of April. I did a sim swap on the 24th as well. Then I received the month's account with a bunch of transactions between the 16th and 22nd of April....my account should not allow that either - it is not a top up account. -------May 11th</p>

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Replies (2)
Cell C
Cell C's reply07 Aug 2017, 09:02
Official

Good morning Danie

We will get one of our team members to look into this matter and assist. Be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 08:14
Official

Lungi confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN