Cell C *****

I have been trying for a month now to get Cell C to investigate a ********** case in which some opened two cell phone contracts in my name. I can't get through to Cell C customer care center as I don't have a Cell C number. I have been assisted by the Watercrest Cell C branch and they also have not had much luck in assisting me. This is the latest response from them Good day Please be advised that a request has been added to Metrofile requests. And our account with Metrofile is suspended. Requests will be forwarded to ***** department whom will provide feedback once account is activated. Going forward please follow up with TPHD as Quality Logistics will no longer be active, case will be dispatched to *****. Kindly refrain from adding customers on internal emails. Thank you Very month for the pass 4 months Cell C has deducted R2000 and the arrears amount from my account. Today I got a nice surprise when they deducted over R8000 from my account. Can anybody give me advice