NE
Nadia E
1 reviews | Active since Jul 2022
19 Jul 2022, 12:34
Cell C ***** and theft by ignorance of a valid refund due
Cell C opened a ********** account in my husbands name costing him more thank R4000 before he realized. Opened a case of ***** in August 2021 and after making him jump through multiple hoops in documentation they simply ignore both our email requests for feedback on when the refund will be made. Every new email gets a reference with no actual people replying, just one auto response after the other. I am seriously considering opening a police case number against them for their non-Cha lance in paying back money that they essentially are *****ing.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
19 Jul 2022, 14:26Dear Nadia,
Thank you for reaching out to us.
We have received your review regarding a ***** query.
We will investigate and contact you for further assistance.
^NZ
Thank you for reaching out to us.
We have received your review regarding a ***** query.
We will investigate and contact you for further assistance.
^NZ
Cell C's reply19 Jul 2022, 14:26
Official
Dear Nadia,
Thank you for reaching out to us.
We have received your review regarding a ***** query.
We will investigate and contact you for further assistance.
^NZ
Thank you for reaching out to us.
We have received your review regarding a ***** query.
We will investigate and contact you for further assistance.
^NZ
NE
Nadia E's updateReviewer Update
20 Jul 2022, 13:04Hi NZ, please provide a timeline for your intended feedback to take place? Every email I have ever sent says I will hear from a representative within 48 hours but it never takes place.
NE
Nadia E's update20 Jul 2022, 13:04
Reviewer Update
Hi NZ, please provide a timeline for your intended feedback to take place? Every email I have ever sent says I will hear from a representative within 48 hours but it never takes place.
NE
Nadia E's updateReviewer Update
20 Jul 2022, 13:23Hi NZ, it has been 329 days since the 25th of August, which equates to 164.5 x "48 hours". This means Cell C has had 164.5 chances to respond, with none ever doing so. Perhaps the 48 hour requirement should be waived, a human being should be allocated to check the ticket and ask our bank details so that they can refund the amount ****** by your company.
NE
Nadia E's update20 Jul 2022, 13:23
Reviewer Update
Hi NZ, it has been 329 days since the 25th of August, which equates to 164.5 x "48 hours". This means Cell C has had 164.5 chances to respond, with none ever doing so. Perhaps the 48 hour requirement should be waived, a human being should be allocated to check the ticket and ask our bank details so that they can refund the amount ****** by your company.
NE
Nadia E's updateReviewer Update
26 Jul 2022, 16:37I have now received a clearance letter, which is great. But no news or estimated timeline on the refund and how much will actually be refunded. Emails once again being ignored.
NE
Nadia E's update26 Jul 2022, 16:37
Reviewer Update
I have now received a clearance letter, which is great. But no news or estimated timeline on the refund and how much will actually be refunded. Emails once again being ignored.
NE
Nadia E's updateReviewer Update
28 Jul 2022, 11:07Still no reply...
NE
Nadia E's update28 Jul 2022, 11:07
Reviewer Update
Still no reply...
Cell C's replyOfficial
02 Aug 2022, 15:46Hi Nadia Erasmus.
Apologies for the late reply.
We are still waiting for finance to approve it.
^NH
Apologies for the late reply.
We are still waiting for finance to approve it.
^NH
Cell C's reply02 Aug 2022, 15:46
Official
Hi Nadia Erasmus.
Apologies for the late reply.
We are still waiting for finance to approve it.
^NH
Apologies for the late reply.
We are still waiting for finance to approve it.
^NH
NE
Nadia E's updateReviewer Update
18 Aug 2022, 10:04So on the second of August I receive a reply on this platform that finance needs to approve the refund..we are now another 16 days later and no responses or updates received, despite me once again sending email requests asking to be advised when we can expect our money back. Why is it taking so long to make a simple payment? What is the point of responding to social media complaints trying to save face if you still dont do what you said you are going to do? I am back to the point where I am seriously considering a Police Case of theft because the replies I am getting is only a carrot in front of my nose. Unacceptable service!
NE
Nadia E's update18 Aug 2022, 10:04
Reviewer Update
So on the second of August I receive a reply on this platform that finance needs to approve the refund..we are now another 16 days later and no responses or updates received, despite me once again sending email requests asking to be advised when we can expect our money back. Why is it taking so long to make a simple payment? What is the point of responding to social media complaints trying to save face if you still dont do what you said you are going to do? I am back to the point where I am seriously considering a Police Case of theft because the replies I am getting is only a carrot in front of my nose. Unacceptable service!