AM
Athalia M

1 reviews | Active since Nov 2016

09 May 2018, 12:29

CELL C ***** and *********** stuff

To whom it may concern

Hi I would like to report my disappointment to cell c network, I have never been so irritated in my life. I want cell c store to call me and investigate why did not flag my line for ***** on Monday the 07 May as per request as I called to report it *****. I asked the lady at the Cell c store to rosebank to make a note yet they continued with the ***** on Tuesday. Clearly Cell c system has a problem and it’s not protecting its customers and putting our lives at risk.

I want to know why were there no notes on Cell c system to proof I have called and requested for the credit be removed and again they assured me its removed from my credit then a phone is taken. How does that happen I want to know. Cell c is useless and do not care about their customers and all they care about is out money, now I have a ***** order under my name enquiry on mu ITC from Cell c and ***** case pending.

I called cell c on the 07 and 08 May and I received no help from stupid customer care department, they are *********** and useless because if they did their jobs I would not this on my hands again.

Cancel the ****** contract and remove the enquiry on my ITC or I am calling Ombudsman I swear tired of this bull nonsense.

I have proof i called and i request for the calls made on the 07 from ********** 753 number from 16:15 or so to the 18 morning. and the calls made to Rosebank Cell c store. I need to know why were my person banking details on the form and email address i have never taken a contract at the store i go for online. No one flagged nor made note to prevent this after i have taken my time and effort to call back forth like a mad woman.

Now i want answers and calls.

0
Replies (4)
Cell C
Cell C's reply09 May 2018, 12:49
Official

Good afternoon Athalia

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

AM
Athalia M's update11 May 2018, 08:48
Reviewer Update
This query is solved thanx
AM
Athalia M's update18 May 2018, 09:04
Reviewer Update
Guess what i call Cell c told me query will be sorted and even now line is still active and every time you call them they tell line is with legal department even now im holding so called legal department its been 11 minutes holding listening to the songs... Can someone tell me why is this not closed and solved yet Ref ********** ********** 36. The only calls i get if for upgrades to add more problems not important once.
Cell C
Cell C's reply18 May 2018, 12:56
Official

Good afternoon Athalia

As per the notes on the system, the last communication from the store was on the 10th of May where they advised that everything has been handed over to forensics and they are just waiting for the contract to be cancelled.

We will follow up and assist.

Regards

Cell C | PN