Cell C ***** and Horrible Service

A ********** Cell c contract account was opened in my name in Nov 2018 and I got to know about it in Dec 2018 when an account statement was delivered to my home address- a strange thing as all my mail gets delivered to my postal address. I reported the matter to Jay at the mall of the South Cell c shop, on the 21 Dec 20218, and he advised me to get an affidavit which he then scanned and sent it to his ***** department with the statement. He also advised that I reverse the debit order with the bank. I never got to hear from Cell c about this incident until I further queried with their call centre which was never useful. I had to keep going to the bank to reverse their the debit orders for months until I got fed-up and sought legal advise in April 2019. A company called Nudebt also called me regarding this account and I explained numerous times that I have never opened this account and i have reported the matter to Cell c. After a lot of engagements between my lawyer and Cell c my lawyer advised me in July 2019 that Cell c requested a copy of my ID which was forwarded to them. The debit orders thereafter stopped. But I got to learn that credit score is impacted by this account. I have tried numerous times to call and e-mail the Nimbus group to explain the matter to no avail. On 01Mar 2022 I visited the Head office to seek assistance in clearing my name with Nimbus and was assisted by Lethlogonolo Mokoena who contacted the ***** department, Nimbus to confirm the status of my account. He promised to contact me once he gets feedback –to this date i am still waiting. Today while trying to follow up i sent from post to pillar and the last agent i spoke to promised to get his senior to call me back once he/she is out of the meeting. I am still waiting.

I am not sure if Cell c is aware/cares about the inconvenience such matters are impacting peoples lives. I have spent a lot of money on calls, bank charges, petrol and Let alone the stress and inconvenience caused by having a negative credit score. I have done everything I was told to do yet over three years I am still suffering , This is just not fair /right. I am considering seeking further legal advise