Cell C ***** and Disgusting Service

Cell C ***** and Disgusting Service I found out that on the 21st January 2021 that a contract was opened in my name at Cell C. I immediately called the call center (084140)which you cannot reach if you not a cell C client I manage to get through to ( 084 174 400) after explaining to the consultant what had happened she instructed me to go and get an affidavit, copy of my ID and bank statement, email it to a certain Cell C email address. I just got an automatic reply from the email address stating someone will contact you within 48hr. Time went past no contact I called again on the 26th Jan 2021, just to be told that should have gotten a case number of which I did not get. She then proceeded and logged one for me and yet again I was told to wait for 48hrs.On the 29th I called again as no one contacted me once again. All I keep on getting told is the ***** department will contact me and guess what they cannot transfer you to their ***** department as there is no number very funny. Guess what another 48hrs and again no call, so I called again on the 2nd of Feb 2021 just to be told that they will log another case number and you must wait for another 48hrs. The 5th Feb no call again I call and again you need to wait 48hrs. I called again on the 18th Feb just to be told that all the references that have been logged can not be found, so we log another call new reference and now we need to wait again. I've been calling for help at Cell C and all I get are reference numbers. I want to see this **** ID that was used. No one even bothered to apologize or communicate with me as the client instead I'm told that this happens all the time. If this happens all the time why doesn't Cell C have risk measures in place to avoid this. Give consultants at branches access to ID copies on the system to compare when people open additional contracts to verify if it's the real client. And what security questions were asked to this person if any ?. Clearly, there is inside ***** happening at Cell C. I want this canceled before my debit order goes off!!!!!! I will not pay R1100 for a contract I didn't take out. I have done everything I was told to do yet no one has contacted me yet. I am fed up with Cell C and the terrible service!!!

I want somebody to confirm that this contract is removed from my account and a confirmation letter sent to me.