Cell C ***** and Disgusting Service

I found out early January that an additional contract was opened in my name at Cell C. I immediately called the call centre(084140) on Friday 05/01/2018 and they deactivated the number. They told me I need to get an affivident and a copy of my ID and email it to a certain Cell C email address. The agent logged a call with the billing department and informed me that someone would contact me within 48hours and I got a reference number. On Saturday morning 06/01/2018, I emailed the ID copy and affivident and received a confirmation email back, with another reference number and was informed someone would contact me from the ***** department within 48hours. I went to the branch(Sandton City) where the ********** contract was opened and requested a copy of the contract as I had my ID with me therefore it was cloned or an inside ***** job. They told me that they would have to request it from Head office as they do not keep contracts at the branch nor can they see any ID copies. The request was sent to Cell C Head office on Saturday morning and till today I have not received the copy of the contract or the **** ID. This has my personal information and if it was opened under my name, I have the RIGHT to see it. When I called the branch the consultant who processed the ********** contract told me that Head office is requesting a copy of my ID before they can release the contract copy. I refuse to email a copy of my ID as I don't know what ***** is happening at Cell C, if they want to compare ID copies they must use the original ID copy I used to open my legitimate contract last year June. Secondly I was there at the branch on Saturday with my original ID and the consultant saw it. I've been calling for help at Cell C and all I get is reference numbers. I want somebody to confirm that this contract is removed from my account and I want to see this **** ID that was used. No one even bothered to apologise or communicate with me as the client instead I'm told that this happens all the time. If this happens all the time why doesn't Cell C have risk measures in place to avoid this. Give consultants at branches access to ID copies on the system to compare when people open additional contracts to verify if its the real the client. And what security questions where asked to this person if any ?. I am told an SMS was sent to my contract number to confirm the additional contract. My contract is a WiFi router contract, I will not receive smses to confirm any additions as its not a cellphone contract, I should have been called. I am going to seek legal advice as I am tired of hearing empty promises from Cell C. Clearly there is inside ***** happening at Cell C. I want this cancelled before my debit order goes off!!!!!! I will not pay R1100 for a contract I didn't take out. I have done everything I was told to do yet no one has contacted me yet. I am fed up with Cell C and the terrible service!!!