Cell C ***** and Bad Service

On the 19 of March 2021 I was contacted by Cel C, Getmore division and I was informed about getmore services for Cel C customers I was very hesitant to sign up since the consultant could not even give me the names of service providers they are contracted with and she offered to rather send me the sms with the link after the call to try the services and benefit for free for 2 weeks if I am not happy with the services it will be cancelled, apparently she did not send me any link after four days I decided to call Cel C to my surprise they did not want to entertain anything about Getmore instead they promised to forward the call and gave me the number to call Getmore if I did not get through. I tried on that day to call Getmore with no success and I had to call Cel C again to explain this to them they could not assist, they said the only way to assist it to connect me with getmore but instead of connecting they were terminating calls I tried to call Getmore numerous times and I ended up opening the Getmore website where I was communicating with Gavin and I gave him my ID number whereby he confirmed that I shouldn’t worry I am not subscribed with Getmore and that was within 5 days from the day I was contacted by their consultant. On the 1st of May my account was debited with R110 more, when I called Cel C I was told that R40 is for joining fee and the rest is for subscription.

From the communication that I had with Cel C consultants I concluded that this getmore is a **** for Cel c to get more money from their customers. I requested several times to speak with one of the supervisors or managers to clarify why my account was debited for unauthorised services but they were putting me on hold until I drop the call. I decided to try to call Getmore on Wednesday surprisingly their lines were working this time and I explained my dilemma to one of their consultants at the end of the call he gave me a ref*** and he told me that I should expect a call from someone that will help me with the refund till now no one has contacted me, I called them again today they are telling me the same story.

Unfortunately I will not let this rest until I get the recording that proves my subscription or get my refund. People should be warned about this ********** activities by Cel C. I regret the day I took contract with cell c I didn’t know that I will go through this.