Cell C *****

Cell C runs a ********** business. The company's operating model seems to be purely based on identity theft.

An account was opened in my name. I discovered this when I checked my credit profile in September and I found out I supposedly had a Cell C account that I knew nothing about. I called Cell C and they asked me to provide an affidavit. I did as they said and for two months I have been trying to follow-up and the arrogant call center agents seem to trained to stall and defer; in fact anything but not to resolve queries.

I have spoken to over 10 call center agents in their customer service, ***** and contracts departments to no avail. The contracts people refer me to customer service, the customer service people refer me to ***** and the ***** people refer me to the legal department who can only be reached via the contracts department which refers me back to customer service.

Seems like a well thought out ****. How ICASA and in particular, the Financial Sector Conduct Authority allow such ********** behaviour to carry on is beyond me.