Cell C *****

My money is being taken without my permission from cell c. I loaded R70 airtime yesterday (13/04/2022), did a balance check today (14/04/2022) and R30 was gone!!!. This happened before, my airtime was being taken and I was told to dial *133*1# to unsubscribe from unknown subscriptions and block my number which I did then...clearly it's not working because I'm being ****** again by the same method. I dialled *133*1# again today (14/04/2022) only to find out I have yet again 2 subscriptions which I never subscribed to. I called customer service about 3pm today to enquire (14/04/2022), consultant by the name of Miss Nobuhle Dube took my call...she was extremely unhelpful and wanted to hang up because of a security question, (the sim in question is my second sim which I use to buy the 14 gig data bundle for R89, my first cell c sim is linked to my bank account which I purchase airtime from then transfer to the 2nd sim), I took her name down before she rudely hung up without offering any sort of guidance or solution. I am really upset at such a pathetic service, I have been a customer for many years, I will move to another provider ASAP!!!