Cell C *****

On the 13th of March 2019 I cancelled my Fibre contract with Cell C. For the past 6 months you keep on deducting money from account. This month, R6000 was already deducted and I was hand over to the lawyers. When I phone Cell C, they tell me it shows that the line is still active.

I already have NEW fibre with a NEW line through a NEW company since May 2019. So how is this possible?

Apart from this, I still need to be refunded for the month of April of R990.00. This is the first debit order ********ly deducted on a cancelled service. You are also aware of this.

You are so dishonest, after stopping this debit order at the bank in a way to make it clear to you that your service is cancelled, you went and changed the date of the debit order and reference number, allowing you to continue with your pathetic exploitation game!

I have several emails as where I have evidence of my communication with various managers, including Grant Strong (Regional Sales Manager, Cape Town) and Denver Naidu (Westville). Everybody says they willl get back to me regarding this issue, but I am being ignored or the phoned gets put down in my ear. This honestly is disgusting!!

If this issue does not get resolved IMMEDIATELY, you leave me no other choice than to approach an attorney for legal advice and the ombudsman. You will be responsible for any fees implicated to this issue that your *********** staff can not resolve.