Cell C *****

Cell c is over charging me yet again. Since November 2017, Cell C have been deducting R331 instead of the usual agreed upon R99 for a wifi router. I want this resolved ASAP, please refer to my previous complaint below. -----------

I'm very irritated by Cell c and the level of service being delivered. I purchased a R99 Cell C wifi router, which included a 5 gig monthly cap and 10 gig nigh surfer bundle. I recently noticed that cell c have been deducting more than R300 every month from my account, the only extra charges that i was made aware of was for certain activations on the first month and obviously VAT.

I queried the issue with Cell C and was a case with opened by one of the consultants in store. The conulstant then phoned me back the following day and I told was contend services were activated on my sim card. How contend services can be activated on a sealed sim card that was given to me out of the box, is very strange, also i would never subsribe to any and have never subsribed to anything on service provide sim card in my life.

A week or two later i followed up with the fault and I was told by this same consultant that the feedback above was final and that cell c can not be held responsible as they never subscribed to this service, i am to blame for what happens on this sim card. He said that the contend services can be removed, but there will be no refund for the previous months.

I wanted to cancel my contract immediate, but then i reliased that a cancelling fee would have to be made, this then puts me in an even worst position because i would loose even more money and cell c.