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1 reviews | Active since Oct 2017

24 Oct 2017, 11:40

Cell C *****

Since May 2017, I have been talking to different people from Cell C about a contract that was opened **********ly using my details. Cell C has been attempting to debit my cheque account since May 2017, and I have had to keep reversing these unauthorised debits each month since then. I have now just spoken to a call centre agent from SSDA, and this agent says I have now been handed over to their organisation for collection. I have been to the police, and have done an affidavit attesting to the fact that I have NEVER authorised the opening of a Cell C contract. Frankly, on the basis of this experience, the likelihood of me ever opening one is fast disappearing.

This issue is messing up my credit record, and I am asking you to please resolve it as a matter of urgency, as any blacklisting resulting from this fiasco will force me to have to open a ***** case against Cell C.

Kind regards, Lee.

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Replies (2)
Cell C
Cell C's reply24 Oct 2017, 12:06
Official

Thank you for bringing this matter to our attention.

This is not the level of service we aim to provide. One of our consultants will be in contact with you to assist with this matter and a solution will be provided.


We apologize for the trouble you have experienced in trying to resolve this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply24 Oct 2017, 15:34
Official

As per feedback, please forward the required documents to Maropeng and he will assist further with this matter.

Regards

Cell C | PN

Best regards,